Privacy Policy

NovaRelo Consulting Inc. ("we," "us," or "our") is dedicated to protecting your privacy. This document outlines how we collect, use, and secure your personal details under the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, alongside guidelines from the Office of the Privacy Commissioner (OPC) of Canada.

1. Who We Are / Data Control

For PIPEDA and general regulatory oversight, the primary data control agent is NovaRelo Consulting Inc. All inquiries, access requests, or privacy questions should be directed to our secure corporate mailbox: [email protected].

2. Scope of Application

This privacy policy applies to all operations on novarelo.ca, initial eligibility surveys, formal assessments, and custom settlement coordination services. It governs both active digital engagement and any direct communications with our consulting team.

3. Information We Collect

We process information categorized into the following categories:

• Direct Assessment Inputs: Complete names, contact phone numbers, secure email addresses, personal citizenship data, estimated investable assets, and resume highlights submitted via our forms.
• Automated Data: Anonymized analytical parameters such as IP logs, device details, and general activity records.
• Analytical Cookies: Tracking metrics that measure client engagement, activated only with your explicit consent.

4. Processing Purposes and Legal Grounds

We process your data strictly under the following legal frameworks:

5. Cookie Usage & Consent Mode

We support advanced Google Consent Mode v2. Non-essential tracking, performance cookies, and advertising indicators remain disabled until you click "Accept All" or opt-in via our cookie banner. Essential functional and security variables are processed to maintain platform security.

6. Data Sharing Protocols

We do not sell, lease, or distribute customer details. Your data is processed only by certified CICC members, our secure hosting provider, or official Canadian government portals during the active processing of applications.

7. International Transfers

If you are applying from outside Canada, your personal details are securely transferred and stored in Canada. Data transmission is encrypted and guarded under PIPEDA and general Canadian privacy frameworks.

8. Data Retention

Information submitted for eligibility assessments is deleted after 12 months if no formal contract is signed. Contractual files are securely stored for 7 years under regulatory CICC guidelines.

9. Your Privacy Rights

Under PIPEDA regulations, you have specific rights regarding your personal information:

• The right to request access to and receive copies of your stored personal details.
• The right to correct inaccurate or outdated information instantly.
• The right to request data deletion, subject to regulatory retention laws.
• The right to lodge complaints with the Office of the Privacy Commissioner of Canada (OPC).

To exercise any of these rights, please email our security officer at [email protected].

10. Children's Privacy

We do not collect information from individuals under the age of 13. Application details for minors are processed only with explicit parental or legal guardian consent.

11. Contact Information

For any privacy inquiries or compliance questions, please contact our team at: [email protected].